Learning & Development
Ernest Talent offers comprehensive Learning and Development programs, to educate and empower your employees.
Our mission is to offer the best learning platform and experience for all. We strive to ensure that time and money invested by our clients, brings a return on their investment through enhanced staff skills and efficiency.How Are We Different?
Our trainers are experienced experts selected based on the specialist areas they train in.
At Ernest Talent, we adopt a clinical approach to our learning programs, which includes a thorough TNA (Training Need Analysis). Once the training is completed, a detailed training effectiveness assessment is conducted. This approach allows us to track the trainee’s progress and identify areas of strength and weakness. Furthermore, this enables us to get real-time feedback, on implementation of the skills learnt and the impact the trainee has created through business results.
We guarantee the content of our programs, combined with the various methods of training are upto date as per the industry standards. Our Learning and Development programs cater to both the corporate and individual public segments
Ernest Talent provides programs using either a digital platform or in person, across various locations - either selected by the client or by usOur global Learning & Development (Training) programs
Sales and customer service
- Sales 101 –basic sales techniques for entry level sales professionals and non-sales personnel
- Sales Proficiency – advanced sales techniques for sales professionals
- Customer Service 101 – basic techniques for providing great customer service
- Customer Service Excellence a complete interdisciplinary training on customer service
- Key Account Management
- Negotiation
- Excel Skills
- MS Excel – Basics – Level I
- Advance Excel – Level II
- Human Resource
- Interviewing Skills
- Setting Goals and KPI’s
- Career Planning and Development
- Recruitment & Selection
- Talent Management
- Train the trainer
- Staff/Manpower planning
- Performance management
Leadership & Management
Other
- Leadership Workshop Level 1 (aspiring leaders)
- Leadership Workshop – Level 3 (leaders)
- Emotional Intelligence
- Coaching and Mentoring
- Developing and Maintaining Mentoring Program
- Business Writing skills
- Effective meeting skills
- Business Etiquette
- Office Administration
- Online Presence
- Presentation skills
- Stress Management
- Team Building and Collaboration
- Collaboration and Teamwork
- Communication and Inter-Personal
- Team building workshop
- Power of teams
Leadership & Management
